What we do not do

Most of this would normally be discovered after paying. We would rather you decided now, with the same information we have. Nothing here is buried in the terms — but it is also in the terms, because it should be enforceable as well as visible.

What this is, and is not

We are not a mailbox host

We route and send mail for your domain. We do not store your mail, and there is no IMAP server, no POP server, no webmail and no storage quota — your mail lives in the inbox you already use. If you want a provider that hosts the mailbox itself, you want a different product.

You bring your own domain

There are no addresses on a Brand My Inbox domain. The whole point is that mail comes from a name you own.

Free top-level domains are refused

Domains under free TLDs cannot be connected. Mail from them is heavily filtered by receiving providers no matter how well it is authenticated, and one abandoned free domain damages delivery for every customer on the platform.

Connecting a domain

The three-record route needs a DNS host that accepts NS records

The recommended route publishes an NS record set at mail.yourdomain.com and one CNAME at _dmarc.yourdomain.com, at the host you already use. Nearly every host allows this. A few registrar panels do not accept an NS record on a subdomain; on those the scan says so and offers the other routes instead of failing later.

An existing DMARC record must not use strict alignment

If your domain already publishes a DMARC record with adkim=s or aspf=s, mail signed and sent through mail.yourdomain.com fails its alignment check, and the three-record route cannot pass. The scan detects it before you choose. Relax the record to the default relaxed alignment, or move the whole domain instead.

Receiving at [email protected] needs one MX record you publish

The three records make the domain send. To receive at the bare domain you publish one MX record we show during setup. It is optional, and it comes with a warning if the domain already receives mail somewhere else, because changing an MX moves that mail.

Moving the whole domain replaces your nameservers

The full route points the domain's nameservers at us, and from then on we run every record. Before the switch we scan the domain, take a backup and carry the records over. A record the scan cannot see, because it was never published, has to come from you. It is the only route that changes where your website's records are served from, and it settles in hours rather than minutes.

Subdomain-only zones are not offered

We used to offer a protected em.yourdomain.com corner with addresses on the subdomain. Hosting a subdomain as its own zone is sold by the DNS provider it depended on only on an enterprise plan, so the option failed for everyone who tried it, and it has been removed. The three-record route replaces it with addresses on the bare domain and the same protection for your website.

Sending

Human email only — no bulk or marketing sending

This is not a newsletter platform or a transactional email API. Rate limits are enforced, every send attempt is counted whether or not it is delivered, and deliberate bulk sending ends the account. Occasional automated mail such as a contact form is fine.

We cannot promise inbox placement

Whether a message lands in the inbox or the spam folder is decided by the recipient's provider, using signals we do not control and are not shown. We authenticate your domain properly with SPF, DKIM and DMARC, which is the part that is ours to get right. No provider can honestly promise the rest.

New domains start slowly

Sending limits are reduced for the first two weeks on a new domain. A cold domain sending at full volume on day one is the most reliable way to be classified as spam permanently, so the ramp is not optional.

Going over your allowance defers sending — it does not bounce it

Past your daily allowance plus its headroom, outgoing mail is held with a temporary error. Your mail app queues it and retries, and sending resumes when the allowance resets. Nothing is rejected and nothing is lost.

Receiving

Incoming mail is never rejected for going over an allowance

An incoming message is someone trying to reach you, and bouncing it to enforce a billing tier punishes them rather than us. We deliver it and tell you that you are over. This means inbound volume is bounded by the fair-use rule and by us talking to you, not by software.

Spam filtering is good, not perfect

You can block senders and domains and set keyword rules per domain. We never read message content to classify it, which rules out the content-scanning approach large providers use — a deliberate trade of some filtering strength for the guarantee that your mail is not inspected.

Support and service levels

No uptime guarantee on any published plan

Outages happen to every provider and we are not an exception. Mail is built to tolerate them: incoming messages are retried by the sending server, typically for up to 48 hours, so a short outage delays mail rather than losing it. A contractual service level is available as a separate agreement — talk to us.

Ticket support only

No phone line and no live chat. Support is by ticket, answered by the people who build the system. Response speed depends on your plan, and none of them is instant.

We do not advise on your content

We answer questions about the product. We do not review, edit or advise on the legal or commercial content of your website or your mail.

Privacy and security

Message content is never stored — so there is nothing to encrypt at rest

We do not keep your messages, subjects or attachments. That is a stronger position than encrypting stored mail, and it is architectural rather than a setting. For end-to-end privacy between you and a correspondent, use OpenPGP in your mail client.

We can see routing metadata

To route and rate-limit mail we necessarily process addresses, timestamps and delivery outcomes. That is recorded and retained for the period stated in the privacy policy.

Sending reputation is shared

Customers send through shared infrastructure with per-customer reputation tracking and automatic suspension at published thresholds. Those controls exist because a sufficiently abusive customer could otherwise affect others before we caught them.

Practical limits

"Unlimited" means no counter, not no limit

Where a plan says unlimited addresses or domains, there is no quota and no per-address charge, because those genuinely cost us nothing. It still means ordinary use on domains you control. The daily message allowance is the number that is actually enforced.

Up to 20 destination inboxes per address

A single address can forward to at most 20 inboxes, and the number of distinct destination inboxes across your account is set by your plan. Mail is forwarded to a destination the moment it is added; nothing has to be confirmed first.

Interface is in English

Support is available in other languages; the product itself is not translated yet.