Terms of Use

These Terms govern access to Brand My Inbox websites, applications, domain-email routing tools, DNS guidance, monitoring, documentation, and related services. By creating an account, approving a domain change, or purchasing a plan, you agree to these Terms and the Privacy Policy.

The contracting operator is Career and Content Ltd, company registration number 515523934, a company registered in Israel with its place of business in Tel Aviv, which operates the service under the name Brand My Inbox. Notices to us should be sent to support@brandmyinbox.com. The registered street line on the company certificate is to be added here.

Individual account holders must be at least 18 and legally able to contract. A person acting for a company, school, institution, domain owner, or client confirms authority to bind that organization and control the submitted domains.

Minors may use an institution-managed service only where the institution has the authority, notices, permissions, and parental or guardian consent required by law.

Brand My Inbox helps configure supported inbound routing, verified destinations, DNS checks, monitoring, backups, 301 redirects, AI-assisted website generation, visual site editing, Cloudflare Pages publishing, and related features. Cloudflare Email Routing handles supported inbound paths. Outbound sending is separate and requires a compatible authenticated sending service or an expressly labelled manual compatibility path.

Brand My Inbox does not promise uninterrupted service, universal provider support, inbox placement, complete DNS discovery, unlimited capacity, or that a provider will preserve a feature, quota, or price.

You must provide accurate information, protect credentials, use multi-factor authentication where available, promptly remove unauthorized users, and notify Brand My Inbox of suspected compromise. You are responsible for actions taken through authorized accounts and integrations.

You retain ownership of your domains and content. You authorize Brand My Inbox and its providers to inspect and, only after the applicable approval, modify supported DNS, routing, Worker, KV, redirect, or page settings for domains you control.

DNS scans can miss custom records and selectors. You must review preflight findings, backups, risks, and rollback instructions. Brand My Inbox will not intentionally make unsupported destructive changes, but you remain responsible for registrar access, authoritative exports, third-party services, and final approval.

This Acceptable Use Policy applies to every person and organization that uses Brand My Inbox to configure, route, or send email. You are responsible for your users, recipients, content, sending practices, domains, and compliance with applicable law and the rules of every connected provider, which currently include Cloudflare for supported inbound routing and any authenticated sending provider configured for your domain. Provider rules apply in addition to this policy, and the stricter rule governs.

Ordinary correspondence only. Every plan is sold for ordinary personal, household, or office correspondence — the mail a person or a small team sends and receives in the normal course of their work or family life. Published allowances describe that pattern. They are not a budget to be consumed by automated dispatch, mailing campaigns, list mail, notification floods, load generation, or resale of routing or sending capacity to third parties. Where a plan states a daily or monthly message allowance, that allowance is the measured limit for the account as a whole across both received and sent mail unless the plan states otherwise, and the figure shown before purchase is the figure enforced in your workspace.

What an unlimited allowance means. Where a plan states that addresses, domains, or team seats are unlimited, it means there is no counter and no per-unit charge for them, because those resources carry no meaningful cost to provide. It does not mean the account is unmetered. The stated daily and monthly message allowances remain the measured limit, ordinary-correspondence use above still applies, and creating addresses or domains at a scale inconsistent with the account's own sending and receiving may be treated as evasion under the enforcement paragraph below rather than as permitted use.

How messages are counted. Every send attempt is counted against the allowance at the moment it is accepted for processing, whether or not it is ultimately delivered, and regardless of whether it later bounces, is rejected by the recipient, or is suppressed. A message addressed to several recipients counts once per recipient. Counting attempts rather than deliveries is deliberate: a limit measured only on success would place no bound on repeated delivery attempts to invalid addresses, which is the exact behaviour that damages sending reputation for every account on the platform.

Domains must be registered, not free. Domains under top-level domains that are distributed at no cost, and free subdomains supplied by such registries, cannot be connected and will be refused at signup and at provisioning. This is not a judgement about any individual customer. Mail from these namespaces is filtered heavily by receiving providers irrespective of authentication because abandonment costs the registrant nothing, and a single abandoned free domain measurably harms delivery for every other domain sending through shared infrastructure. A domain registered with any paid registrar is acceptable.

Authorized and verified sending only. You may send only from domains and email identities that you own or are expressly authorized to use. You must complete the required domain verification and authentication controls, which may include DKIM, SPF, DMARC, and a custom MAIL FROM domain. You may not spoof sender information, impersonate another person or organization, conceal the origin of a message, or attempt to bypass verification, account limits, suppression controls, or provider review.

Permission and recipient expectations. Purchased, rented, borrowed, scraped, harvested, appended, or third-party mailing lists are prohibited. Unsolicited bulk email, spam, and cold-email campaigns are prohibited. Transactional or operational messages may be sent only where the recipient has a relevant relationship with the sender and can reasonably expect the message. Marketing messages require valid consent where required by law, accurate sender identification, a clear explanation of why the recipient is receiving the message, and a working unsubscribe method that is honored promptly.

Prohibited content and conduct include phishing; malware; credential theft; deceptive or fraudulent claims; illegal goods or services; harassment; threats; hate or exploitative content; rights infringement; unauthorized surveillance; pyramid or get-rich-quick schemes; evasion of sanctions or legal restrictions; messages that materially mislead recipients; and any activity that could damage the reputation, security, availability, or deliverability of Brand My Inbox, our upstream sending provider, or another provider.

List hygiene and suppression. You must maintain accurate recipient records, remove invalid or inactive addresses, and avoid repeated delivery attempts to addresses that hard bounce. A hard-bounced address or a recipient who submits a spam complaint must be suppressed promptly and must not be mailed again unless the suppression was erroneous and renewed permission can be demonstrated. Unsubscribe requests must be processed without avoidable delay and within the period required by applicable law.

Monitoring and enforcement. Brand My Inbox may process provider delivery, bounce, rejection, and complaint events; measure the number of messages received and sent on an account; apply per-tenant limits; restrict sending while a new tenant establishes a healthy history; and investigate unusual volume or reputation signals. Stricter internal thresholds may be applied than those published by a provider.

How enforcement escalates. Ordinary overuse and deliberate abuse are treated differently. Where an account simply exceeds its allowance, Brand My Inbox will normally notify first, and may then slow delivery, pause the affected capability, or require an upgrade before the allowance resets — routing for existing addresses is preserved wherever it safely can be. Where activity is abusive rather than merely excessive — unsolicited bulk mail, phishing, fraud, impersonation, rights infringement, or anything that endangers a provider relationship — Brand My Inbox may suspend or terminate the account immediately and without prior notice, and may decline to serve the operator again. Attempting to stay under a limit by spreading the same activity across additional domains, addresses, accounts, or plans is itself a breach and is treated as abuse rather than overuse. Suspension does not destructively remove your DNS, and your domain remains registered in your own name throughout.

You must cooperate with abuse investigations and provide reasonable evidence of domain authority, recipient consent, list source, message purpose, and unsubscribe handling when requested. Brand My Inbox may preserve relevant records, notify an affected provider, or report conduct to authorities where reasonably necessary to protect users, comply with law, or enforce these Terms. No customer activity may be structured to evade these controls by rotating domains, accounts, recipients, or sending infrastructure.

The service depends on Amazon Web Services, Neon, Cloudflare, Twilio SendGrid where applicable, domain registrars, Google services when connected, SUMIT for payments, and Anthropic where you use the site builder. Their terms, privacy practices, availability, quotas, and technical decisions also apply. Brand My Inbox is not responsible for a third party’s independent acts, but will use reasonable operational safeguards and disclose material dependencies.

Paid plans may include recurring subscriptions and separately priced add-ons. Checkout must state the billing period, included allowances, overage or hard-cap policy, currency, taxes, renewal date, and provider-dependent limits before purchase. Usage charges will apply only to defined, measurable units shown to the customer.

Unless checkout states otherwise, subscriptions renew automatically until cancelled. You authorize the payment processor to charge the selected method. You are responsible for applicable taxes except taxes on Brand My Inbox’s income.

Brand My Inbox may change prices, introduce or withdraw plans and add-ons, and start or end promotions at any time and without prior notice. Any such change applies only prospectively. A period you have already paid for is never repriced: the amount you were charged holds until the end of that term, and a new price takes effect at your next renewal. Where a renewal would be charged at a different price than the one you last paid, that will be stated to you before the renewal is taken, so the decision is available to you before you are billed rather than after.

Promotional prices, discount codes, and introductory offers apply only for the period stated when you accept them. Unless expressly stated otherwise at the time, they do not renew at the promotional price, and the standard price then in force applies at renewal.

You can open an account and use the free plan immediately, with no payment card and no paid plan. It is a working trial of the real service rather than a demonstration: the same routing, the same verification steps, and the same limits enforcement, at a smaller allowance.

One free account per person. The free plan is limited to one account per person or legal entity; anyone may hold any number of paid accounts. Opening additional free accounts — including through address aliases, plus-addresses, or other addresses that reach the same inbox — is against these terms, and the additional accounts may be closed and their allowances withdrawn. To detect this we compare sign-up signals across free accounts, held only as one-way hashes; every match is reviewed by a person before anything happens, and a restriction under this clause never touches any paid account you hold.

The free plan is offered for up to one year per account. Twelve months after the account is created, continuing to use the service requires a paid plan. This is stated here rather than discovered later, because an account holder planning around free email deserves to know the horizon before they build on it.

Brand My Inbox may also discontinue the free plan entirely, for all accounts, on three months' written notice sent to the address on the account. Three months is deliberately longer than the notice period for other changes. Moving email is not something anyone should be asked to do in a hurry, and the purpose of the longer period is that nobody is forced to.

Advertising on the free plan. The free plan is supported in part by promotional content — for example, prompts to upgrade Brand My Inbox, or relevant offers shown inside the app or appended to outgoing free-plan mail. No advertising of any kind is shown for the first six months after an account is created: that period is guaranteed ad-free. After it, promotional content may appear on the free plan only, and never on any paid plan. Advertising is never inserted into a message's private content, is never based on reading the content of your mail, and can always be removed by upgrading to a paid plan. Brand My Inbox may exempt an individual account from advertising at its discretion.

Neither limit affects a paid plan you have purchased, and neither causes deletion of your data or destructive changes to your DNS. Your domain remains registered in your own name throughout, and the data provisions of these Terms apply in the same way as for any other account ending.

Every paid plan includes a stated number of messages a day and a stated number a month. Only mail you send is counted. Mail that arrives for you is never counted against any allowance on a paid plan, however much of it arrives, because you do not choose how much mail other people send you.

The free plan is the single exception and counts both directions, sent and received. This is stated on the plan itself rather than left to be discovered, because it is the difference between the free plan and a paid one.

A message is counted as one message when it is addressed to up to ten recipients. Above ten recipients, one message counts as several — one for every ten addresses or part of ten. Ordinary correspondence with a small group is therefore a single message, and this is also how the prohibition on bulk sending is enforced in practice rather than only stated.

Daily allowance and grace. Real working days are not uniform, so sending is not stopped the moment the daily allowance is reached. Paid plans carry a grace band of 25% above the included daily allowance, and mail continues to flow within it. The grace band is available on up to three days in a calendar month. From the fourth such day until the month ends, the daily allowance is enforced exactly. The free plan has no grace band and stops at its stated daily number.

Monthly ceiling. The monthly figure is a hard limit and carries no grace band. When it is reached, further sending is held until the calendar month rolls over or until you buy additional capacity. You are notified well before this happens.

How sending is held rather than refused. When a limit is reached, outgoing mail is deferred with a temporary error, which means your mail application keeps the message queued and retries it automatically. Nothing is bounced back to you and nothing is lost. Incoming mail is never affected by a sending limit and continues to be delivered normally.

Bought capacity. Message banks and other add-ons add to the monthly ceiling for the period stated at purchase. A bank is a total rather than a monthly rate: a bank of 1,000 messages valid for three months provides one thousand messages across those three months, not one thousand in each of them. Unused capacity expires at the end of the stated period.

The order of use, and the redemption window. Your plan's own allowance is always used first: a bank covers only sending beyond the subscription's monthly allowance, and sending inside the allowance never draws it down. Each bank's redemption window runs from its purchase date — twelve months for banks sold with a 12-month term, and six months for developer sending credits (pay-as-you-go packs priced per thousand). Banks stack, each keeping its own balance and expiry, and whatever remains unspent when a window closes expires without refund except where the law requires otherwise. Bank messages may be sent from the dashboard, over SMTP, through the API, or by a connected AI agent, and remain fully subject to the Acceptable Use Policy, daily limits, warm-up, and reputation thresholds — a bank buys volume, never exemption.

Upgrades, downgrades, proration, grace periods, and effective dates will be shown before confirmation. Failed payment may lead to a reversible limitation or suspension after notices and a disclosed grace period. Brand My Inbox will not intentionally delete or destructively alter customer DNS solely because a payment fails.

You may cancel renewal through the customer portal when billing launches. Export and offboarding availability will be disclosed. Refunds and statutory cancellation rights follow checkout disclosures and mandatory consumer law; nothing in these Terms removes non-waivable rights.

You grant Brand My Inbox the limited rights needed to host, process, transmit, back up, and secure customer configuration data to provide the service. You remain responsible for lawful collection and instructions relating to your users, aliases, destinations, and connected systems.

Brand My Inbox’s handling of personal information is described in the Privacy Policy. Organizations requiring processor terms should execute an appropriate data processing agreement before production use.

Brand My Inbox and its licensors retain rights in the service, software, branding, documentation, and aggregated non-identifying operational learnings. You retain rights in customer data, domains, and content. Feedback may be used without restriction or obligation if it does not contain confidential information.

Features labelled beta, preview, compatibility, illustrative, or unverified may change or be withdrawn and must not be relied on for critical production use. Brand My Inbox may improve or discontinue features while providing reasonable notice where a material paid capability is affected.

To the maximum extent permitted by law, the service is provided on an “as available” basis. Brand My Inbox disclaims implied warranties that can legally be disclaimed. No statement guarantees deliverability, complete DNS migration, specific savings, or continuous third-party service. Non-waivable statutory warranties remain unaffected.

To the maximum extent permitted by law, Brand My Inbox will not be liable for indirect, incidental, special, punitive, or consequential loss, lost profits, lost data, or losses caused by unauthorized domain control or independent third-party services. Any aggregate cap must be finalized by counsel and shown here before paid launch.

You will defend and indemnify Brand My Inbox against third-party claims arising from unlawful use, content, lack of domain authority, infringement, or breach of these Terms, except to the extent caused by Brand My Inbox’s own unlawful conduct. Mandatory liability that cannot be excluded remains unaffected.

Brand My Inbox sends service communications to the address on the account. These include activation and verification steps, destination confirmations, DNS and routing incidents, usage and allowance notices, security notices, billing and renewal notices, and material changes to these Terms or the Privacy Policy. They are part of operating the service and cannot be switched off while an account remains active, because they carry information you need in order to keep your domain and mail working.

Brand My Inbox may also invite you, by email or in the product, to publish an independent review of the service — for example on Trustpilot, G2, Capterra, or a comparable public review platform. Taking part is entirely voluntary. Declining, ignoring the invitation, or unsubscribing from review invitations has no effect on your account, your plan, your limits, your support, or the price you pay.

Review invitations are sent either by Brand My Inbox or by the review platform acting on our instructions. Where a platform sends them, we provide only the details needed to issue and deduplicate the invitation, typically your name, email address, and an account or transaction reference. The platform then handles the review under its own terms and privacy policy, and your review is a communication between you and that platform, not content you submit to us.

Brand My Inbox does not buy, fabricate, incentivize, or suppress reviews. We do not offer payment, credit, discounts, upgrades, extended allowances, prize entries, or any other benefit in exchange for a review, and we do not condition any benefit on the rating or sentiment of a review. We do not preview, screen, gate, or filter which customers are invited based on how favourably we expect them to write, and we do not ask a platform to remove a review because it is negative. We may exercise a platform's normal reporting process only where a review appears to breach that platform's own rules, for example where it is fraudulent, discloses another person's data, or is not from a genuine customer.

You can stop receiving review invitations at any time using the unsubscribe link in the invitation, through your notification preferences where available, or by contacting Brand My Inbox. Opting out of review invitations does not opt you out of the service communications described above.

Marketing and promotional email that is not a service communication is sent only where you have given the consent required by applicable law, always identifies the sender, and always includes a working unsubscribe mechanism that is honoured promptly. Consent to marketing is separate from your agreement to these Terms and can be withdrawn without affecting your account.

If you publish a public review, a testimonial, or feedback about Brand My Inbox, you retain your rights in it. Where a review platform's terms permit, Brand My Inbox may quote or link to a published review, attributed as published, without altering its meaning or selectively editing it to change the impression it gives.

The governing law, competent courts, consumer venue rights, notice address, and dispute process are launch blockers pending legal-entity review. A final clause must preserve mandatory rights in the customer’s jurisdiction.

Material changes will be dated and notified where required. Continued use after the effective date means acceptance only where legally valid. Formal notices to Career and Content Ltd should be sent to support@brandmyinbox.com.

Anyone with a Brand My Inbox account may apply to the partner programme. Applications are reviewed by a person and may be accepted or refused at our discretion; refusal does not affect your own account, plan, price, or support in any way.

What is earned. An accepted partner earns a commission on the first annual payment made by a customer who was attributed to them, once. The standard rate is 40% of that first payment for creator partners and 30% for professional partners such as agencies and site builders; the rate that applies to you is shown on your partner dashboard. Renewals, add-ons, capacity purchases, upgrades made later, and every payment after the first earn nothing. The commission is calculated on the amount the customer actually paid after any discount and before tax. Where a discount code covers the whole price, no money is received and no commission arises.

Attribution. A customer is attributed to the partner whose link or code they arrived through, decided once when their account is created and not changed afterwards. Tracking links carry a 60-day window. A partner code entered by the customer takes precedence over a tracking link. A later click by a different partner does not move an attribution that has already been made.

When it is paid. A commission is held for 45 days from the customer's payment, which is the refund window, and becomes payable after that period passes without a refund. Payments are made in United States dollars once the payable balance reaches 50 dollars; below that the balance carries forward. Before any payment can be made you must have provided the tax details required for your jurisdiction, chosen a payment method, and accepted the current version of these terms.

Refunds and reversals. If a customer's payment is refunded or charged back, the commission on it is reversed. Where the refund is partial, the reversal is proportional to the amount refunded. Where the commission had already been paid, the reversed amount is set off against your next payment rather than reclaimed from you.

What is not allowed. Partners may not bid on Brand My Inbox brand terms in paid search; may not sign up through their own link or arrange for others to do so on their behalf; may not place tracking links where a visitor has not chosen to follow them, including hidden frames and automatic redirects; may not distribute personal partner codes through coupon aggregation sites; may not represent themselves as Brand My Inbox or as employed by it; and may not make claims about the service that Brand My Inbox does not make, including any promise of unlimited sending. Applicable advertising law and platform rules on disclosing paid or affiliate content must be followed in every channel.

Enforcement. Where a commission appears to have arisen from any of the above, it is held while a person reviews it, and may be cancelled if the conduct is confirmed. This affects the commission only. The account of the customer who signed up is never suspended, limited, or otherwise penalised because of the conduct of the partner who referred them.

Privacy. A partner is never told the identity of a customer they referred. The partner dashboard reports the date, the plan, and the commission amount, and nothing that identifies the person or organisation behind it.

Changes and ending. Brand My Inbox may change the commission rate, the hold period, the attribution window, the payment threshold, or these partner terms at any time. A change to the commission rate applies only to conversions occurring after the change and never restates a commission already earned. Either party may end the partnership at any time; commissions already approved remain payable, and commissions still inside the hold period are settled in the ordinary way. A partner account that is suspended for confirmed abuse forfeits unpaid commissions arising from that abuse.