Custom fields and import differences

Bring a connected CRM's own fields into yours, and decide what happens when an import finds a value different from the one you already have.

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Steps

1. Open Connections, then the import field mapping of a connected CRM, and choose Find this CRM's own fields. HubSpot and Pipedrive list the fields your team added there.
2. Next to a field, type the key of a field you defined here (Settings › Fields). An import fills it only where the record has no value yet.
3. Save the mapping and run a fresh preview, as with any mapping change.
4. An import never writes over a value that is already here. When the connected CRM says something different, the difference appears at the top of Connections.
5. For each difference, keep our value or take theirs. Each choice is recorded in the audit log.
6. MCP: crm_integration_fields, crm_import_conflicts and crm_resolve_import_conflict on Brand My Inbox; connection_fields, import_conflicts and resolve_import_conflict on EmailPro.

Questions

Why does a connector say it cannot list its fields?

Only HubSpot and Pipedrive expose their field lists to us today. The standard fields still map for every connector.

Updated 2026-10-30 · llms-full.txt