Pause, resume and cancel a CRM import
Control a CRM migration from Connections, with saved progress and settings fixed for each run. These are initial imports, not continuous two-way synchronization.
Steps
- Open Connections and review the latest run. If there are several runs, choose one from Import history. Workspace owners and administrators manage runs; people with read access can inspect progress.
- Run a preview and review matches, skipped records and conflicts before importing. A preview samples the first pages and does not create CRM records or grant marketing consent.
- Pause stops further page commits. Resume continues from the saved cursor and retains any provider rate-limit wait. A request already sent to the provider may finish, but a paused or cancelled run is checked before its page is committed.
- Cancel requires confirmation and stops the run permanently. Pages already committed remain in the CRM. Cancellation is not rollback, does not delete imported records and does not undo customer edits.
- Changing a connection credential or settings invalidates its active run at the next write boundary. Disconnecting also cancels queued and running imports. Reconnect and start a fresh preview.
- EmailPro MCP exposes import_status and control_import; a write-scoped key is required for controls. Pass the current control_version. If another operator changed the run, reload before trying again. Brand My Inbox MCP provides crm_connections, crm_imports and crm_import_status with leads:read. Owners and administrators with leads:write use crm_start_import (preview by default) and crm_control_import. Approve a real import or cancellation explicitly.
Questions
- Does pause stop a provider request immediately?
- No. The boundary is a database page commit. The current commit may finish before the pause takes the lock; subsequent commits are blocked until resumed.
Updated 2026-10-30 · llms-full.txt