Setup
6 min read
Do I have to confirm the inbox I'm forwarding email to?
There is no confirmation email any more. The address forwards the moment it exists, every destination is visible on the address, and when mail does not arrive the cause is one of two records.
Short answer
No. Since the end of August 2026 incoming mail for your domain is received by Brand My Inbox's own mail servers and forwarded to the destinations listed on the address, with no verification email to the destination and no link to click. Accountability comes from visibility instead: every destination is shown on the address page, every change is recorded in the account's audit trail with who made it and when, and anyone can see which addresses on the domain deliver to them. If mail does not arrive, check the domain's MX record and the destinations listed on the address.
Immediate
Mail flows the moment the address exists
Our own mail server reads the address's destination list and forwards each message to every inbox on it — up to 20 — as soon as the route is written.
Without it: A destination that waited on a confirmation email was a mailbox that silently received nothing until somebody found a message in spam.
Visible
Every destination is shown on the address
The address page lists exactly where mail goes. There is no way to forward mail somewhere the page does not show.
Without it: A destination nobody could see is the one thing forwarding must never allow.
Recorded
Every change is in the audit trail
Adding, removing or changing a destination writes who did it and when to the account's audit log, which the account's owners and managers can read at any time.
Without it: Forwarding set up quietly and left running is the quiet abuse the old check was meant to catch; the record is what catches it now.
What changed, and why the click went away
Until August 2026 incoming mail was handled by a third-party routing service, and that service required every forwarding destination to confirm itself by clicking a link in an email it sent. The click was that provider's rule, and it arrived from that provider, looking like nothing the customer had signed up for.
Incoming mail is now received by Brand My Inbox's own mail servers. When a message arrives for an address on your domain, our server looks up the address, reads the list of destinations on it, and forwards the message to each of them. There is no third party in the receiving path, and so there is no third party's confirmation step.
A destination is live the moment it is saved. Nobody receives a verification email, nobody clicks a link, and nothing sits in a pending state waiting for a person who did not recognise a message.
What keeps forwarding accountable without a confirmation
The confirmation click was never really about proving an inbox existed. It was about consent and visibility: making sure mail could not be routed into somebody's inbox, indefinitely, without anyone being able to see that it was happening. Those two properties are now built into the product directly, where they can be checked rather than remembered.
Mailboxes → [email protected]
- Delivers to[email protected] · [email protected]This one
- Up to 20 destinations on one addressmail is copied to each of them
- Last changedby the account owner, 2 September
- Sendingcredential issued for this address
The audit trail on the account page records every change to this list, with the person and the time.
- Every destination is listed on the address. The domain owner and every manager of the account can see the whole list at any time, and the mailbox directory lets you search by destination — “what still goes to the person who left” is one search.
- Every change is recorded. Adding or removing a destination writes an audit entry naming who did it and when. A forwarding rule cannot be set up and forgotten, because the record does not forget.
- A person can see what reaches them. Anyone with access to the account can open an address and see which inboxes it delivers to, and search the directory for their own address to see every mailbox that forwards to them.
- The domain owner decides. You control which addresses exist and where each one goes, and any of it can be changed or switched off in one click.
When mail does not arrive: the two things to check
With no confirmation step, a destination cannot be “stuck pending”. If a message sent to an address on your domain does not reach the inbox, the cause is almost always one of two records, and they are checked in this order.
Start here
A message to an address on your domain did not arrive
Is the domain's MX record pointing at us?
The message went to your old provider, or nowhere
The MX record is what tells the world where mail for your domain is delivered. Until it points at inbound.brandmyinbox.com, nothing reaches our servers to forward. The domain page shows the record and whether it is live; DNS changes can take a few hours to propagate.
Publish or wait for the MX record, then send again
We received it and forwarded it to the listed destinations
Open the address and read its destination list. A typo in a destination sends mail to a stranger or bounces it; a destination that is missing was never going to receive anything. Then check the spam folder at the destination — a forwarded message from a new sender is exactly what filters look at first.
Correct the destinations, or mark the first message as not spam
- 1
Check the MX record on the domain page
The domain page shows whether the MX record for your domain points at our servers and whether it has propagated. If it does not, no message has reached us yet, and nothing about the address needs changing.
- 2
Read the destinations on the address
Open the mailbox and read the list under “Delivers to”, character by character, against the real inbox. Mail goes only to what is listed, and only as it is spelled.
- 3
Look in spam at the destination
The first forwarded message from a new sender is a common spam-filter miss. Marking it as not spam teaches the inbox; the second message rarely has the problem.
- 4
Run the delivery check
The domain page has a real delivery check: send a message from another inbox to the address, then press Check. It tells you whether our server received the message and forwarded it, which settles which branch you are on.
- 5
Check and re-sync
If the address shows “needs attention”, Check and re-sync rewrites its route from what the page shows. It changes nothing about your destinations; it makes the route say what the address says.
Setting up addresses for a family or a team
When you are creating addresses that deliver to other people, nothing waits on them any more. What is left is courtesy and a sensible order.
Before anything
Tell people it is coming
One message: you are getting an address on our domain, mail to it will land in your usual inbox, and the first test message will come from me.
First
Create one address and test it
Send a message to it from another inbox and watch it arrive. This proves the MX record and the route before you create the rest.
Next
Do the strict inboxes
Corporate filters and shared inboxes are where a forwarded message is most likely to land in spam. Find that out on day one.
Then
The rest, in one batch
By now the path is proven and everybody has been told, so this part is usually quiet.
Afterwards
Review the directory
Search by destination and read what goes where. This is the list the old confirmation step was trying to make you look at.
What to remember
- A destination is live the moment it is saved. There is no confirmation email and nothing to click.
- Mail is received by our own mail servers and forwarded to the destinations listed on the address, up to 20 per address.
- Accountability is visibility: every destination is on the address page, every change is in the audit trail, and the directory can be searched by destination.
- Tell people before you point an address at their inbox, so the first message is expected.
- When mail does not arrive, check the domain's MX record first and the address's destination list second, then spam at the destination.
Questions people ask next
I was told to expect a verification email. Where is it?
There is none. The confirmation email belonged to the third-party routing service we used until August 2026. Mail is now received by our own servers and forwarded straight away, so if you are waiting for a message to click, stop waiting and send a test message to the address instead.
How do I know someone is not forwarding my mail without my knowledge?
Open any address on the domain and read its destination list; search the mailbox directory for your own inbox to see every address that delivers to you; and read the account's audit trail, which records every change to a destination with the person and the time. There is no place a destination can exist without appearing in all three.
Can I forward to an address I don't control, like a client's?
Yes, and you should tell them first. Nothing stops mail flowing, so the only thing a heads-up changes is whether the first message reads as expected or as suspicious.
Do I have to do anything again if I add more addresses to the same inbox?
No. Every address forwards on its own the moment it is created, whatever else already delivers to that inbox. There is no per-inbox step to repeat, because there was never a per-inbox step: the destination list belongs to each address, and a new address simply carries its own.
The address says “needs attention”. What does that mean now?
It means the route for that address is not live yet, which is almost always the domain's DNS records not having propagated. It is never a destination waiting for a click. Once the domain page shows the MX record as live, press Check and re-sync.
Is a confirmation email a phishing risk?
Any email asking you to click a link to confirm a forwarding destination is not from us, because we do not send one. The only vendor email that is genuine concerns sending, we tell you before it arrives, and it never asks for a password, a sign-in, or payment details.
Trusted references
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Last reviewed 2026-09-06 · Brand My Inbox current