I use the WhatsApp Business app. Can I keep it?

Yes. Choose your WhatsApp Business app number. The app keeps working, your contacts and recent chats are copied over once, and sending from here starts when Meta finishes the sync, within 24 hours. To disconnect later, use the app: Settings, Account, Business Platform.

Why can't I send templates yet?

Either the payment method is missing in WhatsApp Manager, or your app number is still syncing. The screen says which one.

Can the AI agent answer on WhatsApp?

Yes, as your business's assistant only. It answers from your workspace's knowledge, and it turns away unrelated requests, as Meta's rules require. Meta does not allow general-purpose chatbots on WhatsApp.

Why do I have to reconnect every 60 days?

Meta gives this connection 60 days of access at a time. Owners and admins are told 7 days and 1 day before. Reconnect on the WhatsApp settings screen: Meta's window opens again, and your number, conversations and templates stay as they are.

Can an assistant connect WhatsApp over MCP?

No. whatsapp_connection_status reads the checklist; connecting is a person in Meta's window.

Connecting WhatsApp

Connect your business number through Meta's own window in a few minutes. You pay Meta directly for messages; we don't hold your money.

Steps

Settings → WhatsApp → Connect WhatsApp. Choose which number: a new number, the number on your WhatsApp Business app, or a number you are moving from another provider.
Moving from another provider: ask them to turn off two-step verification on the number first.
Continue with Facebook. In Meta's window, sign in, choose or create your business, and choose the number. A new number gets a code by text message or call.
We finish on our side: we connect our app to your WhatsApp Business Account and register the number. You don't copy any keys.
Add a payment method in WhatsApp Manager. Meta bills you directly for template messages. Until it is added, only replies inside the 24-hour window go out.
Read the checklist on the WhatsApp settings screen: connected, webhooks, number registered (or synced), payment method, business verified. Check again updates it.

Questions

I use the WhatsApp Business app. Can I keep it?: Yes. Choose your WhatsApp Business app number. The app keeps working, your contacts and recent chats are copied over once, and sending from here starts when Meta finishes the sync, within 24 hours. To disconnect later, use the app: Settings, Account, Business Platform.
Why can't I send templates yet?: Either the payment method is missing in WhatsApp Manager, or your app number is still syncing. The screen says which one.
Can the AI agent answer on WhatsApp?: Yes, as your business's assistant only. It answers from your workspace's knowledge, and it turns away unrelated requests, as Meta's rules require. Meta does not allow general-purpose chatbots on WhatsApp.
Why do I have to reconnect every 60 days?: Meta gives this connection 60 days of access at a time. Owners and admins are told 7 days and 1 day before. Reconnect on the WhatsApp settings screen: Meta's window opens again, and your number, conversations and templates stay as they are.
Can an assistant connect WhatsApp over MCP?: No. whatsapp_connection_status reads the checklist; connecting is a person in Meta's window.

Updated 2026-11-03 · llms-full.txt